Privacy Policy: Dr. TULIP TODS
Effective Date: 22/12/2025
At Dr. TULIP TODS, we understand that your child’s health information is deeply personal. We are committed to protecting the privacy and security of the “Personally Identifiable Information” (PII) and “Protected Health Information” (PHI) you share with us.
1.Information We Collect
We collect information to provide better healthcare services to our patients. This includes:
Personal Identification: Names (parent and child), dates of birth, and gender.
Contact Information: Phone numbers (for WhatsApp/SMS), email addresses, and physical addresses.
Medical Records: Health history, immunization records, prescriptions, lab results, and consultation notes.
Technical Data: IP addresses and cookies when you visit our website or use our WhatsApp API integration.
2.How We Use Your Data
Your data is used strictly for healthcare and administrative purposes:
Clinical Care: To provide accurate diagnoses and treatments.
Communication: To send appointment reminders, medical reports, and health updates via WhatsApp, SMS, or Email.
Billing: To process payments and insurance claims.
Improvement: To analyze website traffic and improve our digital patient experience.
3.Sharing of Information
We do not sell your data. We only share information with:
Internal Medical Staff: On a “need-to-know” basis for treatment.
Service Providers: Authorized partners like our WhatsApp Business API provider, EMR software, and secure payment gateways.
Legal Requirements: When required by law or to protect the safety of the patient.
4.WhatsApp & Digital Security
While we use the WhatsApp Business API for convenience:
Encryption: Messages are encrypted during transit.
Storage: Once a message is received by our system, it is transferred to our secure, firewalled servers.
Parental Caution: We advise parents not to share sensitive financial documents (like credit card photos) over chat. Use our secure payment portal instead.
5.Data Retention
We retain medical records for the period required by national healthcare guidelines. Non-medical contact data is kept only as long as you are an active patient of Dr. TULIP TODS.
6.Your Rights
As a parent or guardian, you have the right to:
Access: Request a copy of your child’s medical records.
Correction: Ask us to update or fix inaccurate information.
Withdrawal: Withdraw consent for digital communications (WhatsApp/Email) at any time.
Deletion: Request the deletion of non-medical personal data (subject to legal retention requirements).
7.Security Measures
We implement industry-standard security protocols, including:
SSL encryption for website data.
Restricted access to physical and digital files.
Regular audits of our third-party API integrations.
8.Contact Our Privacy Officer
For any questions regarding your data or to exercise your rights, please contact our Data Protection Officer:
Email: info@todsinida.com
Phone: 088805 37537
Address: 6th phase, 2, 15th Cross Rd, KR Layout, JP Nagar Phase 6, J. P. Nagar, Bengaluru, Karnataka 560078