Terms and Conditions for Dr. TULIP TODS
1.General Provisions
By accessing this website or utilizing our services (including clinical visits, teleconsultations, and customer support), you agree to be bound by these Terms and Conditions. These terms apply to all patients, guardians, and visitors.
2.No Medical Advice
The information provided on the Dr. TULIP TODS website, social media, and automated WhatsApp messages is for educational purposes only. It does not constitute medical advice, diagnosis, or treatment. Always seek the advice of our qualified healthcare providers regarding a medical condition.
3.Appointment & Cancellation Policy
Booking: Appointments can be booked via our website, WhatsApp API, or customer care helpline.
Cancellations: We require at least [Insert Hours, e.g., 24 hours] notice for cancellations. Failure to do so may result in a “No-Show” fee.
Punctuality: Patients are requested to arrive 15 minutes prior to their scheduled time. Late arrivals may result in a shortened consultation or rescheduling.
4.Communication & Customer Care
By providing your contact information, you consent to receive communications from us via:
WhatsApp API: For reminders, reports, and health tips.
SMS/Email: For administrative updates and billing.
Voice Calls: For follow-ups or critical care coordination.
Opt-out: You may opt-out of marketing communications at any time; however, you will still receive transactional messages related to your active care.
5.Telehealth & Digital Consultations
Scope: Digital consultations are subject to the doctor’s discretion. If the condition is deemed “High Risk,” an in-person visit will be mandated.
Technology: Dr. TULIP TODS is not responsible for connectivity issues on the user’s end that may disrupt a digital session.
6.Privacy & Data Security
We adhere to strict medical confidentiality standards.
Your personal and health data is encrypted and stored in compliance with [Insert Local Law, e.g., PDPA or HIPAA].
We do not sell your data to third-party marketing agencies.
Usage of the WhatsApp API is governed by both our privacy policy and WhatsApp’s own Terms of Service.
7.Emergency Protocol
Dr. TULIP TODS digital channels (Website/WhatsApp/Chat) are NOT for emergency use. > If your child is experiencing a life-threatening emergency, please proceed immediately to the nearest Pediatric Emergency Department or call your local emergency number.
8.Payments & Refunds
All fees for consultations and procedures must be settled at the time of service.
Refunds for digital services or advance bookings are handled on a case-by-case basis through our customer care department.
8.Code of Conduct
We maintain a zero-tolerance policy for abusive language or behavior toward our staff, whether in person, over the phone, or via digital chat channels. We reserve the right to terminate services for any individual who violates this policy.